Terms Of Use

Orders are typically processed within 1-2 business days of receipt. Orders received on weekends or holidays will be processed on the next business day.

We offer the following shipping methods:
Standard Shipping: Delivery within 3-7 business days.
Expedited Shipping: Delivery within 2-3 business days.
Overnight Shipping: Delivery within 1-2 business days.

Shipping rates are calculated based on the weight and destination of the shipment. Shipping rates will be displayed at checkout before you confirm your order.

We currently do not offer international shipping.

We provide order tracking information for all orders. You will receive an email with tracking information when your order ships. You can also track your order by logging into your account on our website.

If a package is undeliverable due to an incorrect address provided by the customer or if the package is refused by the customer, we will attempt to contact the customer to obtain a correct address. If we are unable to contact the customer or if the customer does not provide a correct address, the package will be returned to us. We will refund the purchase price of the products, but not the shipping costs. We are not responsible for lost or stolen packages that are marked as delivered by the carrier.
Damaged or Defective Products

If you receive a damaged or defective product, please contact us at [Your Contact Email Address] within 7 days of receipt of the product. We will provide instructions for returning the product and will issue a replacement or refund once we receive the returned product.

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting a notice on our website.

If you have any questions or concerns about our Privacy Policy, please contact us at [email protected].

We would request you to check with your bank, in case of insufficient balance and/or if your card is
currently valid. You could also try clearing your cache and reattempting with a different card or bank
account.

We accept the following modes of payment for domestic transactions:
• Credit cards - Mastercard, Visa, Discover and American Express
• Gpay

We accept the following modes of payment for international transactions:
• Credit cards - Mastercard, Visa, Discover and American Express
• Gpay

Please share your email id and the exact amount charged to us at [email protected] so that we can
quickly check at the payment gateway and will inform you accordingly.
Our customer care team is available from Monday to Friday, 9:30 AM till 5:30 PM

If your card has been debited multiple times at the payment gateway(s) while making a single purchase,
write to us at [email protected] along with the screenshots of the transaction details, and we will
resolve it for you.
Our customer care team is available from Monday to Friday, 9:30 AM till 5:30 PM.

If your purchase meets the exchange criteria above, please contact our customer care team within 2 days of delivery via any of the following channels:

• Call at ++216-855-3841 , Monday - Friday 9.30 AM to 5.30 PM
• Email at [email protected]
• For Damage/quality issues, please provide order number, date of transaction, delivery address , the photograph of the product along with the packaging it was received in.

Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

• Please pack the product in its original packaging along with the invoice, labels, tags, bags, boxes and/or any other inclusions sold as a part of the purchase.
• We will organize a reverse pick up from the address stated in your invoice
• Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, your requested product will be dispatched to reach you within standard shipping timelines.
• In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
• Our credit notes can be used on our website
• Please send the product back to us at the below address, carefully packaged.

Big Five Inc.
C/O. The Tie Hub
B-5 & 6, Amrut Niwas,
Sarojini Road,
Near Mc Donald,
Vile Parle West Mumbai - 400056
Tel: +91 799777 28064

• Upon receipt of the product at our warehouse, it will be subject to a quality inspection. If it passes the inspection and once we have received payment for shipping charges of the new piece, your new product will be dispatched to reach you within standard shipping timelines.
• In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the amount after deduction of the initial shipping charges.
• Our credit notes can be used on our website

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.

• If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
• In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
• The credit note will be valid for six (6) months from the date of issue and can be redeemed only online.

We may collect personal information from you when you use our website, such as your name, email address, postal address, phone number, and payment information. We may also collect non-personal information such as your IP address, browser type, and operating system.

We use your personal information to process and fulfill your orders, to communicate with you about your orders, and to provide you with customer support. We may also use your personal information to personalize your shopping experience and to send you marketing communications that we believe may be of interest to you.

We may share your personal information with third-party service providers that help us process and fulfill your orders, such as payment processors and shipping providers. We may also share your personal information with marketing partners that help us promote our products and services.
We may also disclose your personal information if required by law or to protect our legal rights, property, or safety.

Our website uses cookies to improve your user experience and to personalize your shopping experience. Cookies are small data files that are placed on your computer or mobile device when you visit a website. We may use both session cookies (which expire when you close your web browser) and persistent cookies (which stay on your computer or mobile device until they expire or are deleted) to collect information about your use of our website.
You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

We take reasonable steps to protect your personal information from unauthorized access, theft, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of your personal information.

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

You may opt-out of receiving marketing communications from us at any time by following the instructions provided in the communication.
You may also access, update, or delete your personal information by contacting us at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting a notice on our website.

If you have any questions or concerns about our Privacy Policy, please contact us at [email protected]

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator.

• Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

• Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

• Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

• Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

• Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

• Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

• Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

  For more information on Google Analytics cookies, see the official Google Analytics page.

• Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

• As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

• The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

  For more information on Google AdSense see the official Google AdSense privacy FAQ.

• We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

• Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read the Cookies Policy article.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: [email protected]