Cookie Policy

Orders are typically processed within 1-2 business days of receipt. Orders received on weekends or holidays will be processed on the next business day.

We offer the following shipping methods:
Standard Shipping: Delivery within 3-7 business days.
Expedited Shipping: Delivery within 2-3 business days.
Overnight Shipping: Delivery within 1-2 business days.

Shipping rates are calculated based on the weight and destination of the shipment. Shipping rates will be displayed at checkout before you confirm your order.

We currently do not offer international shipping.

We provide order tracking information for all orders. You will receive an email with tracking information when your order ships. You can also track your order by logging into your account on our website.

If a package is undeliverable due to an incorrect address provided by the customer or if the package is refused by the customer, we will attempt to contact the customer to obtain a correct address. If we are unable to contact the customer or if the customer does not provide a correct address, the package will be returned to us. We will refund the purchase price of the products, but not the shipping costs. We are not responsible for lost or stolen packages that are marked as delivered by the carrier.
Damaged or Defective Products

If you receive a damaged or defective product, please contact us at [Your Contact Email Address] within 7 days of receipt of the product. We will provide instructions for returning the product and will issue a replacement or refund once we receive the returned product.

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting a notice on our website.

If you have any questions or concerns about our Privacy Policy, please contact us at [email protected].

We would request you to check with your bank, in case of insufficient balance and/or if your card is
currently valid. You could also try clearing your cache and reattempting with a different card or bank
account.

We accept the following modes of payment for domestic transactions:
• Credit cards - Mastercard, Visa, Discover and American Express
• Gpay

We accept the following modes of payment for international transactions:
• Credit cards - Mastercard, Visa, Discover and American Express
• Gpay

Please share your email id and the exact amount charged to us at [email protected] so that we can
quickly check at the payment gateway and will inform you accordingly.
Our customer care team is available from Monday to Friday, 9:30 AM till 5:30 PM

If your card has been debited multiple times at the payment gateway(s) while making a single purchase,
write to us at [email protected] along with the screenshots of the transaction details, and we will
resolve it for you.
Our customer care team is available from Monday to Friday, 9:30 AM till 5:30 PM.

If your purchase meets the exchange criteria above, please contact our customer care team within 2 days of delivery via any of the following channels:

• Call at ++216-855-3841 , Monday - Friday 9.30 AM to 5.30 PM
• Email at [email protected]
• For Damage/quality issues, please provide order number, date of transaction, delivery address , the photograph of the product along with the packaging it was received in.

Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

• Please pack the product in its original packaging along with the invoice, labels, tags, bags, boxes and/or any other inclusions sold as a part of the purchase.
• We will organize a reverse pick up from the address stated in your invoice
• Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, your requested product will be dispatched to reach you within standard shipping timelines.
• In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
• Our credit notes can be used on our website
• Please send the product back to us at the below address, carefully packaged.

Big Five Inc.
C/O. The Tie Hub
B-5 & 6, Amrut Niwas,
Sarojini Road,
Near Mc Donald,
Vile Parle West Mumbai - 400056
Tel: +91 799777 28064

• Upon receipt of the product at our warehouse, it will be subject to a quality inspection. If it passes the inspection and once we have received payment for shipping charges of the new piece, your new product will be dispatched to reach you within standard shipping timelines.
• In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the amount after deduction of the initial shipping charges.
• Our credit notes can be used on our website

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.

• If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
• In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
• The credit note will be valid for six (6) months from the date of issue and can be redeemed only online.

We may collect personal information from you when you use our website, such as your name, email address, postal address, phone number, and payment information. We may also collect non-personal information such as your IP address, browser type, and operating system.

We use your personal information to process and fulfill your orders, to communicate with you about your orders, and to provide you with customer support. We may also use your personal information to personalize your shopping experience and to send you marketing communications that we believe may be of interest to you.

We may share your personal information with third-party service providers that help us process and fulfill your orders, such as payment processors and shipping providers. We may also share your personal information with marketing partners that help us promote our products and services.
We may also disclose your personal information if required by law or to protect our legal rights, property, or safety.

Our website uses cookies to improve your user experience and to personalize your shopping experience. Cookies are small data files that are placed on your computer or mobile device when you visit a website. We may use both session cookies (which expire when you close your web browser) and persistent cookies (which stay on your computer or mobile device until they expire or are deleted) to collect information about your use of our website.
You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

We take reasonable steps to protect your personal information from unauthorized access, theft, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of your personal information.

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

You may opt-out of receiving marketing communications from us at any time by following the instructions provided in the communication.
You may also access, update, or delete your personal information by contacting us at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting a notice on our website.

If you have any questions or concerns about our Privacy Policy, please contact us at [email protected]

Tie Hub LLC respects the privacy of its Users. The terms and conditions of the Tie Hub LLC's Privacy are incorporated herein by reference. View Privacy Policy

When Users visit the TheTieHub.US website or send emails to TheTieHub.US, the User is communicating with Tie Hub LLC electronically. Users consent to receive communications from us electronically. Tie Hub LLC will communicate with you via e-mail. Users agree that all notices, disclosures, agreements, and other communications provided to Users electronically satisfy any legal requirement that such communication be in writing.

All content included on the TheTieHub.US website, such as text, graphics, logos, button icons, and images are the property of Tie Hub LLC or its affiliates and protected by United States and International copyright laws. The compilation of all content on this website is the exclusive property of Tie Hub LLC and is protected by United States and International copyright laws.

Tie Hub LLC grants Users a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Tie Hub LLC This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Tie Hub LLC Users may not frame or utilize framing techniques to enclose any logo, or other proprietary information (including images, text, page layout, or form) of Tie Hub LLC without express written consent. Users may not use any meta tags or any other "hidden text" utilizing TheTieHub.US's name or trademarks without the express written consent of Tie Hub LLC Any unauthorized use terminates the license granted by Tie Hub LLC Users are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of TheTieHub.US.com so long as the link does not portray Tie Hub LLC and TheTieHub.US.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. Users may not use any TheTieHub.US logo or other proprietary graphic or trademark as part of the link without the express written consent of Tie Hub LLC.

Users are responsible for maintaining the confidentiality of user accounts and password(s). Users agree to accept responsibility for all activities that occur under your account or password. Users of TheTieHub.US are to be 18 years of age or older. Tie Hub LLC and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Users may post reviews, comments, and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Tie Hub LLC reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.
Users who post content or submit material grant Tie Hub LLC (including any future affiliate of Tie Hub LLC) a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Tie Hub LLC and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Tie Hub LLC or its affiliates for all claims resulting from content you supply. Tie Hub LLC has the right but not the obligation to monitor and edit or remove any activity or content. Tie Hub LLC takes no responsibility and assumes no liability for any content posted by you or any third party.

Tie Hub LLC respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact: Tie Hub LLC at 129 Rolling Brook Dr, Edison NJ 07630

Except where noted otherwise, the Retail Price displayed for products on the TheTieHub.US website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. The Retail Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the Retail Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.

THIS SITE IS PROVIDED BY TIE HUB LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS. TIE HUB LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. USERS EXPRESSLY AGREE THAT USE OF THIS SITE IS AT USERS SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TIE HUB LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TIE HUB LLC DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THETIEHUB.US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TIE HUB LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO SPECIFIC USERS, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO SPECIFIC USERS, AND USERS MIGHT HAVE ADDITIONAL RIGHTS

When using the TheTieHub.US Website or making a purchase there from, USER AGREES TO BE BOUND BY THESE TERMS OF USE AND THE TERMS AND CONDITIONS OF SALE FOUND ELSEWHERE ON THIS WEBSITE.

Tie Hub LLC 129 Rolling Brook Dr, Edison NJ 08820